Privacy Policy

This Privacy Policy explains how ElevateVia L.L.C-FZ (“Company,” “we,” “us,” or “our”), the operator of the ElevateVia platform and website at elevatevia.com (the “Platform” or “Service”), collects, uses, stores, shares, and protects your personal information when you visit the website, create an account, or use our services.

By using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

This Policy should be read together with our End User Agreement.

1. Who We Are

ElevateVia is a trust-first matchmaking platform that connects verified founders seeking capital (“Creators”) with investors (“Elevators”). We process information to verify profiles, generate Confidence Scores, facilitate matching, enable private data rooms, and support e-signed mutual NDAs.

• Data ControllerElevateVia L.L.C-FZ
• Registered AddressMeydan Free Zone, Dubai, UAE
• Contact for privacy matterssupport@elevatevia.com
• Help Centreelevatevia.com/help

2. Information We Collect

We collect the following categories of information:

A. Information you provide directly

• Account and profile data: name, email address, password, role (Creator or Elevator), company/firm name, location, sector preferences, investment thesis, raise target, ticket size, stage, and other profile fields.
• Verification and supporting documents: incorporation documents, financials, cap tables, pitch materials, identity or business verification documents, and any other files you upload. These are used to build and maintain your Confidence Score and for listing.
• Communications: messages exchanged inside data rooms, support requests submitted via the Help Centre, and any other content you send us.
• Payment information: billing details processed through our third-party payment providers when you purchase a membership (we do not store full card numbers).

B. Information collected automatically

• Usage and device data: IP address, browser type, device information, pages visited, time spent, referring URLs, and approximate location.
• Cookies and similar technologies: see Section 9 (Cookies).
• Log data related to account activity, interest expressions, data-room openings, and NDA e-signatures.

C. Information from third parties

• Limited verification or enrichment data from service providers we use for email verification, document checks, or payment processing (only as necessary).

Sensitive documents remain locked by default until both parties e-sign a mutual NDA inside a private Virtual Data Room.

3. How We Use Your Information

We use the information we collect for these purposes:

• To create and manage your account and provide the Service (profile listing, matching, discovery feed, data rooms, NDA workflow).
• To verify information and calculate the Confidence Score (a structured measure of how much of the submitted information has supporting documents; it is not investment advice).
• To process memberships and payments.
• To communicate with you (account notices, verification codes, service updates, support responses).
• To improve the Platform, ensure security, prevent fraud or abuse, and enforce our Terms.
• To comply with legal obligations and respond to lawful requests.
• With your consent where required (e.g., certain marketing communications).

We do not sell your personal information.

4. Legal Bases for Processing (where applicable, e.g., GDPR)

• Performance of a contract (providing the Platform and membership).
• Legitimate interests (security, platform improvement, fraud prevention, matching functionality).
• Consent (where we ask for it).
• Legal obligation.

5. How We Share Information

We share information only in these limited circumstances:

• With other Users — only as required by the Service (e.g., profile information visible in discovery feeds; documents and detailed materials only after mutual NDA acceptance inside a private data room).
• Service providers — trusted third parties that help us operate the Platform (hosting, email delivery, payment processing, document verification tools, analytics). They are contractually required to protect the data and use it only for the services they provide to us.
• Legal and safety reasons — when required by law, court order, or to protect the rights, safety, or property of ElevateVia, our Users, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets (your information may be transferred as part of that transaction, subject to this Policy or equivalent protections).

We do not share your documents or private data-room content with other Users unless the NDA gate has been satisfied.

6. International Data Transfers

ElevateVia operates across borders (including activity visible in India, the UAE, and other markets). Your information may be transferred to, stored in, or processed in countries other than your own. When we transfer personal data internationally, we implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) where required by law.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Documents and data-room content are retained according to the needs of active or recently closed diligence processes and applicable retention requirements. You may request deletion of your account (subject to legal retention obligations).

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (right to be forgotten)
• Restrict or object to certain processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@elevatevia.com or via the Help Centre. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling requests.

9. Cookies and Similar Technologies

We use cookies and similar technologies for essential platform functionality, security, analytics, and to remember preferences. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. A more detailed Cookie Policy may be published separately or linked here.

10. Security

We implement appropriate technical and organizational measures to protect personal information and uploaded documents, including access controls, encryption in transit where appropriate, and the NDA-gated architecture for sensitive materials. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. Children’s Privacy

The Platform is not intended for individuals under 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Material changes will be notified where required (e.g., by email or prominent notice on the Platform). Continued use after the effective date constitutes acceptance of the updated Policy.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices:

• Help Centre: elevatevia.com/help
• Email: support@elevatevia.com
• Postal address: 6th Floor, Meydan Free Zone, Dubai, UAE