Refunds & Cancellation

ElevateVia LLC FZ

Cancelling

Cancel any time from Settings → Billing. There is no notice period and no cancellation fee. You keep full access until the end of the year you have already paid for — cancelling does not cut you off immediately.

Refunds

Membership is $25 / year, billed at the start of each year.

• Within 14 days of your first payment — full refund, no questions asked, provided you have not run a Confidence Score or opened a data room.
• After 14 days — no automatic refund, since the year is already provisioned. Write to us anyway if something has gone wrong; we would rather hear about it.
• Renewals — Stripe emails you before each renewal. If a renewal catches you by surprise, tell us within 14 days and we will refund it.
• Duplicate or failed charges — refunded in full, always.

How long it takes

Approved refunds are issued to the original payment method. Stripe typically releases them within 5–10 business days; how quickly it appears after that is up to your bank.

What is not refundable

Nothing else on this platform is charged for, so there is nothing else to refund. We take no commission and no success fee on a funding round, and investment capital never passes through ElevateVia — it moves directly between the parties' own bank accounts.

Asking for a refund

Contact support with the email on the account and the date of the charge. We aim to answer within two business days.